Job Description
Employee Relations:
Coaches, mentors and provides training for all security guards and Lead Hands
Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
Administers progressive disciplinary action when necessary
Coordinates security services with other departments and clients
Maintains effective working relationships with all internal and external customers
Assists the Security Management team in the achievement of goals and objectives directly or through the security team
Policies and Procedures:
Assists the management team with the development of policies and interprets and ensures consistent application of security policies and procedures
Documents and implements work methods, policies and procedures
Assists the management team in the enforcement of company policies
Must be able to balance security need and client expectations
Skills:
Must be reliable, available, of sound character and be able to work in a team environment or independently
Must be physically fit and able to stand, sit or walk for extended periods
Ability to handle multiple situations and use sound judgment to handle emergency situations
Must be knowledgeable and able to assist in maintain various systems including but not limited to CCTV , Access Control, Incident Management, intercom systems, fire and life safety systems, control room systems
Must be able to provide coaching, training, and update Manager on new trainees progress
Organizational and multitasking skills is a must
Ability to work in a fast-paced environment and handle stressful situations
Ability to write and compile detailed reports on computer software in a timely manner
Previous security experience in hospitality or large event venue would be an asset
Police Foundations, Community Justice Services or Law Enforcement Diploma would be an asset
Job Requirements
Education: Completion of a Community College Diploma
Experience: 2-4 years of work experience with knowledge of Arrest Authorities, Fire Code, Trespass to Property Act, Fire Systems, Access Control Systems, CCTV Systems, Dispatch and Report Writing Systems, and computer applications including Microsoft Word, Excel, Outlook and EBMS. Must possess skills in crowd management, event security, leadership, interpersonal relations, organizational, communication, team building and customer services. Demonstrated ability to respond effectively and efficiently to emergency situations, coach and motivate people, apply flexibility with external contractors while representing and maintaining interests of the company.